The estimated shipping time is about 1-4 days, since we ship from the Netherlands addresses in the Netherlands probably receive their package within 1-2 days, places located further away take at most 4 days.
In the Netherlands we use PostNL, but for countries outside the Netherlands it differs which carrier PostNL prefers to hand it over to.
No, during the Covid-19 pandemic we decided to offer free 1-4 day delivery.
No, we use a no tracking service so it is not possible to track your order. If the order did not arrive within the 1-4 days please wait an extra 2 days before contacting support. We ask this because local post offices could be having extra waiting times due to the Covid-19 lockdown.
Retourneren
You can return any or all of the products you bought by downloading the form below, the form will contain all the information needed to return the items.
No, other than the shipping costs there are no extra costs.
We will notify you when we received the cases, we will also send the information for the refund.
If this occurs please notify support and give photographic evidence, after this process you will get refunded without any extra cost.
We will notify you when we received the cases, we will also send the information for the refund.
Annuleren
You have 6 hours to cancel after ordering the items, we use this short period of time because within 6 hours the package is at the post office and we cannot retrieve it. If your request is past the 6 hours please wait to receive the package and then return it to our return address. You can cancel the order within the 6 hours by contacting support.
Anders
The invoice is directly send after ordering to the email which you have given us. If you somehow do not have access anymore please contact support and they can resend the invoice.
No, sorry at this moment we do not offer any customization
No problem ! You can always contact us at support@alcanside.com or send a message here
